SeatReaper support can suspend a workspace, for example during a payment dispute or a security concern. Suspension is rare, always comes with a written reason, and is recorded in the workspace's audit log.
What you see
Everyone on the team sees a Workspace suspended screen with the date and the reason support gave, and a red banner across the top of the app.
What still works
- Get help and My tickets, so you can always reach support.
- Billing, for owners, so you can update a card or settle an invoice.
What is paused
Nobody on the team can make changes: adding or editing clients, inviting or removing people, and renaming the workspace are all blocked. This is enforced by the database, not just hidden in the app.
Your data is kept exactly as it was. Nothing is deleted because of a suspension, and your Stripe subscription is not changed by it.
Getting it lifted
Reply to support from Get help with anything the reason asks for. When support lifts the suspension, the screen goes away the next time you load a page, and the change appears in your audit log with the reason.